Guest Services Executive – Front Office – Jumeirah Al Naseem

Jumeirah Al Naseem is looking for a Guest Services Executive to create a welcoming first impression and provide reliable assistance at the front desk. The position supports check-in and check-out, guest enquiries, room arrangements, special requests and service recovery. It suits a customer-focused hospitality professional who can communicate clearly and work confidently with several hotel departments.

Key Responsibilities

• Welcome arriving guests and complete check-in and check-out procedures accurately, efficiently and in a friendly manner.
• Respond promptly to questions and requests, providing clear information about hotel facilities, services and policies.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation and Food and Beverage teams to fulfil guest requirements.
• Arrange transportation, dining reservations, amenities and other special requests, checking details before confirming arrangements.
• Resolve straightforward complaints professionally and refer more complex matters to the appropriate supervisor for timely follow-up.
• Maintain accurate guest profiles and records while observing privacy, security and established service procedures.
• Recognise VIP and returning guests, explain suitable hotel offerings and identify appropriate opportunities to enhance their stay.

Requirements

• One to two years of customer-service or front-desk experience within the hospitality industry is expected.
• A bachelor’s degree in Hospitality Management or a related discipline is required.
• Excellent English communication is essential; Arabic, Russian, Spanish or French can be an advantage.
• Applicants should be comfortable in a multicultural environment and willing to work shifts in a luxury resort.

Skills and Qualifications

• Strong interpersonal skills, accuracy and confidence using hotel systems.
• A courteous manner, sound judgement and an organised approach to competing requests.
• Ability to work collaboratively and maintain guest confidentiality.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.