Team Lead – Al Samar Lobby Lounge – Jumeirah Mina Al Salam

Jumeirah Mina Al Salam is seeking a Team Lead for Al Samar Lobby Lounge to supervise daily service activity and help the team deliver a polished guest experience. The role combines staff briefings, roster coordination, records and inventory oversight with professional handling of guest enquiries. Strong organisation and a respectful leadership style are important in this busy lounge environment.

Key Responsibilities

• Coordinate day-to-day lounge activity, motivate colleagues and set a positive example through professional and respectful conduct.
• Plan shift tasks, delegate duties and brief team members on service priorities and operational changes.
• Ensure guests and visitors are greeted promptly and assisted discreetly throughout their time in the lounge.
• Prepare duty rosters, advise supervisors of proposed changes and support appropriate coverage during service periods.
• Maintain service reports and filing systems, ensuring operational records are complete and available when needed.
• Monitor stock, inventory, vendor information and contract-related records, following up on shortages or service issues.
• Respond to guest questions and complaints, record relevant details and notify a supervisor when further action is required.

Requirements

• A diploma or degree in Hospitality is expected or preferred for this position.
• Two to three years of experience, ideally with an international hospitality company, is expected.
• Knowledge of Microsoft Office and Opera Cloud is beneficial.
• Experience working in an international, multicultural environment and showing respect for different cultures is important.

Skills and Qualifications

• Strong organisation, communication and staff-coordination skills.
• Professional judgement and a calm approach to guest complaints.
• Attention to detail in rosters, stock records and daily reports.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality and Food and Beverage
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.