Representative – Call Center
Job role insights
Date posted
November 4, 2026
Hiring location
Dubai
Career level
Entry Level
Qualification
High School Diploma
Experience
0 - 1 Year
Quantity
1 person
Gender
Any
Description
Dubai Islamic Bank is seeking a Representative - Call Center to support customers and help deliver a consistent service experience. The role involves responding to customer interactions, understanding enquiries, providing accurate information about the bank's products and services, and resolving issues or escalating them through the correct internal channels. The representative is expected to handle calls professionally, follow service procedures and help ensure that customer concerns are addressed within the required turnaround time. The position is based in Dubai, UAE.
Key Responsibilities
- Attend customer interactions and gather relevant information to understand the reason for the enquiry and the support required.
- Communicate professionally and work towards resolving customer questions, complaints and service issues promptly and thoroughly.
- Provide appropriate information and support about the bank's products and services, ensuring that explanations are accurate and easy to understand.
- Escalate unresolved matters through the correct internal channels so that the appropriate team can take further action.
- Follow bank procedures, corporate security requirements, regulatory guidance, service standards and codes of conduct.
- Take part in training and learning programmes to improve product knowledge and awareness of service policies and procedures.
- Identify suitable opportunities to cross-sell or up-sell relevant banking products while keeping customer needs in mind.
- Maintain positive working relationships with supervisors and colleagues and contribute to a professional team environment.
- Follow call-centre scheduling requirements and remain flexible when assigned to different business lines.
Requirements and Qualifications
A high school certificate or diploma is required. The stated experience range is zero to one year in a call-centre role, making this position suitable for applicants at the beginning of their customer-service careers as well as candidates with limited call-centre exposure.
Skills and Competencies
Clear communication, active listening, patience, customer focus, responsible information handling and the ability to follow procedures and work as part of a team are important.
Employment Details
Employer: Dubai Islamic Bank (DIB)
Location: Dubai, United Arab Emirates
Job Type: Full-time
Experience: 0–1 year in call-centre work
Education: High school or diploma
Skills
select-type
Full Time
Interested in this job?
33 days left to apply
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