Duty Manager – Front Office – Jumeirah Al Naseem

Jumeirah Al Naseem is looking for a Duty Manager to oversee front-office operations during assigned shifts and help maintain a seamless luxury guest experience. Acting as a visible operational leader, the successful candidate will coordinate teams, support VIP arrivals, manage service recovery and ensure that hotel procedures are followed consistently across the guest journey.

Key Responsibilities

• Supervise front-office activity throughout the shift and ensure colleagues follow hotel procedures, brand standards and guest-service expectations.
• Conduct room inspections to review readiness, availability and presentation, coordinating corrective action when a room does not meet standards.
• Coordinate the work of Guest Services, Concierge and other departments to maintain an efficient arrival, stay and departure experience.
• Manage booking challenges, including overbooking situations, and help identify suitable solutions that minimise guest inconvenience.
• Support VIP arrivals and departures while guiding Guest Services Executives and team leaders on individual guest requirements.
• Respond to complaints, document incidents, arrange follow-up and take immediate action during emergencies in line with safety procedures.
• Monitor team performance, colleague presentation, guest feedback and the quality of service delivered across the front office.

Requirements

• Three to five years of guest services, public relations or front-office experience in luxury hospitality is expected.
• A bachelor’s degree in Hospitality Management or a related discipline is required.
• Good knowledge of Microsoft Office and Opera Cloud or comparable front-office property-management systems is important.
• Candidates should be confident handling complaints of varying complexity and working with an international, multicultural guest base.

Skills and Qualifications

• Strong shift leadership, judgement and coordination across operational departments.
• Clear spoken and written English; additional languages are beneficial for guest communication.
• A calm, solutions-focused manner and the ability to make sound decisions under pressure.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.