Guest Relations Executive – Sal Service – Jumeirah Saadiyat Island
Job role insights
Date posted
October 18, 2026
Hiring location
Abu Dhabi UAE
Career level
Entry
Qualification
Hospitality Diploma / Degree Preferred
Experience
1 - 2 Years
Quantity
1 person
Gender
Any
Description
Jumeirah Saadiyat Island is seeking a Guest Relations Executive for Sal Service. This guest-facing position helps create a memorable dining experience by welcoming guests, coordinating reservations and special occasions, and offering informed recommendations. The successful candidate will be comfortable providing personalised service to VIP and returning diners and resolving requests or feedback with discretion.
Key Responsibilities
- Welcome guests warmly and ensure introductions to restaurant colleagues are smooth, personal and well coordinated.
- Arrange dining reservations and special occasions, checking details in advance and communicating requirements to relevant colleagues.
- Recommend signature dishes and suitable beverage pairings based on menu knowledge and guest preferences.
- Recognise VIP and repeat guests, recall relevant preferences and support service that feels attentive rather than intrusive.
- Respond to questions about dining themes, menu options and local highlights with accurate, helpful information.
- Handle special requests and feedback promptly, coordinating solutions and following through until the guest concern is addressed.
- Maintain accurate reservations and service information using the relevant restaurant systems and approved procedures.
Requirements
- One to two years of guest-service experience in a five-star hotel, fine-dining restaurant or destination-dining environment is expected.
- Basic knowledge of Microsoft Office and familiarity with MICROS and the Epicure restaurant reservation system are beneficial.
- Candidates should have a strong customer-service orientation and be comfortable working as part of a team.
- Experience serving an international clientele and attention to detail are important.
Skills and Qualifications
- Warm communication, discretion and the ability to build rapport quickly.
- Strong organisation and confidence coordinating reservations and special arrangements.
- Menu awareness and a polished, guest-focused approach to service.
Employment Details
- Company: Jumeirah
- Location: Abu Dhabi, United Arab Emirates
- Employment Type: Full Time
- Industry: Luxury Hospitality and Fine Dining
- Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
- Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.
Skills
select-type
Full Time
Interested in this job?
30 days left to apply
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