Residence Concierge – Altantis The Royal

The Residence Concierge will act as a trusted point of contact for residents and their guests, coordinating requests and creating personalized experiences within a luxury residential environment. The role requires anticipation, discretion and strong organizational ability. The successful candidate will provide information, arrange services, respond to preferences and coordinate with internal teams so that residents receive efficient and highly personalized support.

Key Responsibilities

• Serve as a central contact for residents and guests, responding to requests, questions and arrangements with professionalism and discretion.
• Provide accurate information about residence amenities, services, operating hours, local attractions, activities and relevant Dubai experiences.
• Anticipate service needs by listening carefully to preferences, asking appropriate questions and following through on agreed arrangements.
• Coordinate with hotel, housekeeping, engineering, transportation, food and beverage and other departments to deliver seamless resident services.
• Maintain clear records, correspondence and follow-up information while ensuring requests are completed accurately and within expected timeframes.
• Build trusted relationships with residents and contribute to memorable experiences through proactive service, attention to detail and effective problem solving.

Requirements

• Degree in Business Administration, Hotel Management or a related field is preferred.
• At least three years of hotel experience in a luxury environment.
• A second language is desirable for supporting an international resident and guest base.
• Strong working knowledge of Outlook, Word, Excel, PowerPoint and related office applications.
• Excellent communication, organization, discretion and customer-service skills.

Benefits

• Competitive tax-free salary paid in UAE Dirhams, subject to the applicable employment package.
• Food and beverage privileges and discounted rates across participating properties.
• Comprehensive health insurance with dental coverage.
• Annual flight benefits, life insurance and colleague wellness initiatives.
• Access to training, professional development and internal career opportunities.

Employment Details

• Company: Atlantis The Royal
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality