Customer Services Officer

FakeehCare is seeking a Customer Services Officer in Dubai to support patient-facing operations and help deliver a smooth, professional experience across registration, appointments and clinic services. The role combines customer service with healthcare administration and requires a proactive approach, confidentiality, accuracy and effective communication with patients, families and internal teams.

Key Responsibilities

• Welcome patients and visitors and provide clear information about hospital and clinic services.
• Support registration, pre-admission and admission processes while ensuring information is handled accurately and confidentially.
• Coordinate patient appointments and help optimize clinic schedules and service flow.
• Respond to patient enquiries and direct requests to the appropriate department or healthcare professional.
• Maintain a positive, patient-focused approach and help resolve routine service concerns promptly.
• Support daily unit or department activities that contribute to safe and efficient patient care.
• Maintain awareness of available hospital services and facilities to guide patients effectively.
• Use customer-service and administrative systems accurately and maintain required records.
• Work collaboratively with clinical, administrative and support teams to ensure continuity of service.
• Protect patient confidentiality and follow organizational policies and procedures.

Requirements

• Exposure to customer-service principles and patient-facing environments.
• Experience with clinical procedures or a medical environment is desirable.
• Knowledge or exposure to medical terminology is beneficial.
• Previous cashiering experience is preferred.
• Strong communication, interpersonal and organizational skills.
• Ability to remain calm, accountable and service-oriented in a busy healthcare environment.

Employment Details

• Company: FakeehCare
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time

Ideal Candidate

The ideal candidate is approachable, organized and confident dealing with patients and families. Attention to detail, confidentiality and a service-focused mindset are essential for supporting efficient registration, appointment coordination and positive experiences across the healthcare facility.