Collection Specialist

Candidates should be comfortable working in a fast-paced environment, adapting to changing priorities and taking ownership of assigned outcomes.

This role manages overdue customer accounts through professional, confidential and solution-oriented collection activities. The specialist contacts customers, understands payment difficulties, negotiates approved arrangements and maintains accurate records while working toward financial and service-quality targets. The successful candidate will contribute to dependable banking operations, protect service quality and help the business achieve its objectives while maintaining appropriate controls. This is a full-time opportunity based in Dubai, United Arab Emirates.

Key Responsibilities

• Contact customers regarding overdue payments through approved communication channels.
• Understand payment issues and negotiate settlements or arrangements within policy.
• Maintain accurate collection notes, actions and agreements in the collections system.
• Support customers with approved restructuring, rescheduling or re-aging solutions.
• Resolve complaints within required timelines and meet collection and service targets.

Requirements

• At least 5 years of relevant banking experience; collections experience is preferred.
• Knowledge of UAE banking and Central Bank rules.
• Excellent communication, negotiation and analytical skills.
• Ability to manage overdue accounts confidentially and professionally.
• Strong customer-service discipline and adherence to approved collection procedures.

Skills

Debt collection, overdue accounts, customer negotiation, payment arrangements, restructuring, complaint resolution, UAE banking regulations, collections systems.

Work Environment

The role involves working with internal teams and customers in a structured banking environment where accuracy, confidentiality and timely execution are essential. The successful candidate should be comfortable handling multiple priorities, following documented procedures and escalating issues when necessary. A proactive approach to service improvement, strong teamwork and a commitment to professional standards will help ensure consistent results and positive outcomes for customers and the business.

Employment Details

• Company: ADIB - Abu Dhabi Islamic Bank
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: Any