Assistant Manager-Facilities Management Soft Services

Support high-quality soft facilities services by coordinating cleaning operations, people, resources, client requirements and continuous improvement initiatives. This full-time opportunity is based in the UAE and is suited to a professional who can combine strong functional knowledge with dependable execution, communication and customer focus.

Key Responsibilities

• Assist with daily cleaning schedules, manpower allocation and service coverage across assigned facilities.
• Supervise cleaning teams, provide coaching and monitor performance against established procedures and quality standards.
• Conduct routine inspections, identify deficiencies and ensure corrective measures are implemented promptly.
• Track preventive maintenance and service requests related to soft services and help ensure timely closure.
• Maintain adequate stocks of cleaning chemicals, consumables, tools and equipment while controlling unnecessary expenditure.
• Support budget monitoring and cost optimization without compromising cleanliness, safety or customer experience.
• Handle customer concerns professionally and coordinate with the Account Manager to resolve recurring service issues.
• Prepare staff meetings, daily briefings and operational reports while supporting continuous improvement, training and compliance initiatives.

Requirements

• 7+ years in facilities management in a managerial role, including mall management exposure; bachelor degree or equivalent FM qualification; BICSc training; strong cleaning and project management knowledge.
• Strong communication, coordination and problem-solving abilities with the confidence to work with colleagues, clients and cross-functional stakeholders.
• Good working knowledge of Microsoft Office and the ability to prepare accurate reports, records and operational updates.
• Ability to prioritize multiple tasks, meet deadlines and maintain high standards in a fast-paced service environment.

Success in this position depends on visible leadership, attention to detail and the ability to translate client expectations into measurable daily service standards across multiple work areas.

Employment Details

• Company: Transguard Group
• Location: Dubai, UAE
• Employment Type: Full Time
• Industry: Business Support, Outsourcing, Facilities Management & Aviation