Customer Service Representative

The Customer Service Representative supports customers interested in telecommunications plans and related services, including business, institutional, government and Emirati accounts. The role explains available options, answers questions, resolves service concerns and identifies suitable opportunities to improve account value while maintaining a professional customer experience.

Key Responsibilities

• Explain telecom plan features, service terms, pricing and benefits to prospective and existing customers.
• Identify customer needs and recommend suitable plans, related services or appropriate upgrades.
• Handle inquiries and complaints politely, investigating issues and offering solutions within approved timeframes.
• Maintain accurate records of customer interactions, transactions, comments and complaint outcomes.
• Follow established communication procedures and alert the team leader to recurring customer issues or service trends.
• Respond promptly to requests and coordinate with relevant teams when further investigation or action is needed.
• Support customer retention through clear explanations, reliable follow-up and professional service.

Requirements and Qualifications

• At least one year of call-centre, customer-care or front-desk experience is listed.
• A graduate or diploma qualification is mandatory.
• The listed criteria specify candidates below 30 years of age.
• Applicants should be comfortable using computers and maintaining service records.
• Knowledge of telecom plans, upselling or account support is helpful.

Skills and Professional Expectations

• Excellent verbal and written communication and active listening.
• Patience and practical problem-solving when handling complaints.
• Ability to multitask while maintaining accurate records.
• A cooperative team attitude and focus on customer satisfaction.

The successful candidate should maintain accurate records, communicate clearly and follow relevant safety, confidentiality, quality and professional standards. Teamwork, sound judgement and timely escalation of concerns are important.

Employment Details

This is a full-time opportunity based in Dubai, United Arab Emirates. Use the application link in this listing to submit your interest. Shift, roster, on-call or site duties depend on the role.