Customer Care Executive – Emirati

The Customer Care Executive handles service and billing complaints and coordinates returns, refunds, warranty follow-up and related customer requests. The role aims to resolve concerns fairly, keep customers informed and ensure that records, product movements and service actions meet established procedures.

Key Responsibilities

• Investigate customer complaints and coordinate exchanges, refunds, billing adjustments or other approved resolutions.
• Contact customers with updates on investigations, decisions, expected actions and any further information required.
• Refer unresolved cases to the appropriate department and follow through until the customer receives a clear response.
• Track warranty products sent to service centres and monitor turnaround times and ageing stock.
• Check returned items carefully and coordinate purchase returns when products are not returned within the expected period.
• Reconcile customer-care inventory and maintain accurate supporting records for audits.
• Follow standard operating procedures and help maintain the required quality and audit results.

Requirements and Qualifications

• This vacancy is specifically for Emirati candidates.
• A graduate qualification is required; a diploma in Hospitality is preferred.
• Three to five years of relevant experience is listed for customer-care or related service work.
• Experience handling retail complaints, refunds, warranty products or returns is useful.
• Applicants should be comfortable with case records, stock tracking and service turnaround monitoring.

Skills and Professional Expectations

• Strong listening, empathy and customer-service communication.
• Fair judgement when resolving complaints and evaluating returns.
• Good follow-up, reconciliation and documentation skills.
• Professional conduct and consistent compliance with standard procedures.

The successful candidate should maintain accurate records, communicate clearly and follow relevant safety, confidentiality, quality and professional standards. Teamwork, sound judgement and timely escalation of concerns are important.

Employment Details

This is a full-time opportunity based in Dubai, United Arab Emirates. Use the application link in this listing to submit your interest. Shift, roster, on-call or site duties depend on the role.