Assistant Manager-Facilities Management Soft Services

The assistant manager supports the delivery of soft-services contracts, including cleaning, housekeeping, waste handling and related workplace services. The position helps translate contract requirements into daily plans, supervises service teams and monitors quality, safety, staffing and customer satisfaction across assigned sites. This position is part of facilities management soft services and contributes to reliable, professional day-to-day delivery. The successful candidate will follow established procedures, maintain accurate information and work collaboratively with colleagues to achieve agreed standards.

Key Responsibilities

The main responsibilities include the following:

• Coordinate daily soft-services schedules, staff deployment, supplies and site-level priorities.
• Inspect completed work and verify that cleaning, hygiene and presentation standards meet agreed requirements.
• Support recruitment, induction, training, attendance management and performance coaching for frontline teams.
• Track customer requests, audit findings, incidents and corrective actions through to closure.
• Prepare service reports and recommend improvements to productivity, material use and customer experience.

A practical understanding of the function, sound prioritisation and timely escalation will help protect quality, safety, cost and customer commitments.

Requirements and Qualifications

• Experience in soft-services or facilities operations is preferred, including responsibility for frontline staff.
• A diploma or degree in facilities management, hospitality or operations is helpful.
• Knowledge of cleaning procedures, chemical safety, hygiene standards and site audit requirements is important.
• Candidates should be able to coordinate rosters, supplies, contractors and customer communications.

Candidates should show relevant experience, learn local procedures quickly and meet any required statutory or professional standards.

Skills and Competencies

The role calls for practical leadership, attention to detail, service orientation, problem solving and sound documentation. A consistent approach to health and safety, staff coaching and customer follow-up supports reliable service delivery.

Employment Details

Employer: Transguard Group. Work location: Dubai, UAE. Employment terms, working schedule, compensation and benefits should be confirmed with the employer during recruitment.