Information Technology Support Manager

Landmark Digital is hiring an Information Technology Support Manager to lead IT support operations across retail stores, warehouses and corporate offices. The role is responsible for high availability of Microsoft Dynamics 365 ERP, retail systems, point-of-sale technology and end-user services. The manager will lead support teams and vendors, oversee service-management processes and minimize technology disruption during daily operations and peak trading periods.

Key Responsibilities

• Own incident, problem, change and service-request management processes and ensure agreed SLAs are achieved.
• Lead major incident resolution, root-cause analysis and continuous service-improvement programs.
• Manage support for Microsoft Dynamics 365 ERP and related retail applications.
• Ensure stability of POS, inventory, supply-chain, finance and store-operation systems.
• Coordinate L3 support, upgrades and enhancements with central Digital teams and vendors.
• Oversee support for POS devices, payment systems, printers, scanners, networks and store infrastructure.
• Maintain business continuity during trading hours and peak sales periods.
• Support new store openings, relocations and technology rollouts.
• Lead IT support teams, vendors and service partners and monitor performance against agreed standards.
• Drive user satisfaction, service availability and operational reporting.
• Identify recurring issues and implement preventive measures to improve reliability.
• Work with business stakeholders to prioritize support needs and technology improvements.

Requirements & Qualifications

• Strong IT service-management and retail-technology support experience.
• Experience supporting ERP, POS, inventory and store technology environments.
• Knowledge of Microsoft Dynamics 365 or comparable enterprise retail systems is valuable.
• Experience with incident, problem, change and vendor management.
• Strong leadership, SLA management and root-cause-analysis capability.
• Ability to work across stores, warehouses, corporate functions and technology teams.

Employment Details

• Company: Landmark Group
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Retail, E-commerce and Digital Businesses
• Application: Apply through the supplied LinkedIn job posting