Information Technology Support

The Information Technology Support role helps hospital employees use digital tools, end-user devices and clinical applications reliably. It manages incoming service requests, resolves common technical issues and keeps accurate records for follow-up and performance tracking. The position also supports basic hospital-system access and workflow requests, ensuring clinical and administrative teams receive responsive assistance while security and privacy controls remain in place.

Key Responsibilities

• Receive incidents and service requests, assess impact and urgency, and track work through the approved ITSM platform.
• Diagnose hardware, software, Windows, Microsoft 365, connectivity and peripheral issues for on-site and remote users.
• Help users access hospital information systems, electronic medical records, imaging applications and other approved digital tools.
• Update asset inventories, access records, incident notes and resolution details so that work remains traceable.
• Coordinate with systems, network and application specialists when issues require advanced investigation or broader changes.
• Support testing, updates, new system rollouts, user instructions and awareness of safe IT practices.

Requirements and Qualifications

• Bachelor's degree in IT, computer science, health informatics or a related discipline.
• Three to five years of relevant IT-support experience, including hospital information-system administration where possible.
• Proficiency in Windows, Microsoft 365, Active Directory, networking basics and remote-support utilities.
• Experience with ITSM/service-desk platforms is expected; knowledge of ITIL, HL7, DICOM or SQL is an advantage.

Skills and Working Approach

The role suits a methodical problem solver with a customer-first attitude, clear communication and strong follow-through. Candidates should be comfortable supporting busy clinical teams, documenting all action taken and escalating problems promptly without bypassing access or security procedures.

Employment Details

Full-time hospital IT position in Dubai. The role supports multiple departments and clinics and must follow response targets, confidentiality rules, security controls and change-management procedures.