IT Support

The IT Support professional provides first-line technical assistance to hospital users and helps keep business and clinical systems available with minimal disruption. The role receives service requests, diagnoses device and application problems, maintains ticket records and supports end-user equipment. It also assists with first-level troubleshooting for hospital information systems and coordinates more complex incidents with specialist teams.

Key Responsibilities

• Act as the initial contact for IT incidents, requests and user questions through phone, email and the service desk system.
• Log, categorise, prioritise, track and resolve tickets in accordance with IT service procedures and agreed service levels.
• Troubleshoot Windows, Microsoft 365, hardware, peripherals, connectivity, network and business-application issues on site or remotely.
• Provide first-level support for HIS, EMR, PACS and other healthcare applications, including access and workflow questions.
• Maintain IT asset records, document troubleshooting steps and coordinate escalation to specialist support teams when needed.
• Assist with patches, upgrades, testing, user guides, basic training and IT security-awareness activities.

Requirements and Qualifications

• Bachelor's degree in IT, computer science, health informatics or a related field.
• Three to five years of IT support and HIS administration experience, preferably in a hospital.
• Working knowledge of Windows, Microsoft 365, Active Directory, networking and remote-support tools.
• Experience with ITSM tools such as ManageEngine is useful; ITIL, HL7, DICOM and SQL knowledge are advantages.

Skills and Working Approach

Strong troubleshooting, customer service, analytical thinking and communication are essential. The role requires a proactive approach, good ticket discipline, respect for clinical workflows and careful handling of confidential information and access rights.

Employment Details

Full-time position in Dubai supporting hospital departments and clinics. Work is guided by IT policies, service-level expectations, data-security controls and healthcare-system availability requirements.