Senior Product Owner – Omnichannel

Landmark Digital is seeking a Senior Product Owner to lead the evolution of in-store omnichannel fulfilment across its retail business. The role covers the complete store fulfilment journey, including picking, packing, dispatch, collection, uncollected orders and returns. The successful candidate will connect store operations with e-commerce technology and create products that improve customer experience and colleague productivity.

Key Responsibilities

• Own the end-to-end in-store omnichannel fulfilment process and identify opportunities to remove operational friction.
• Lead customer-facing improvements that reduce collection queues and improve satisfaction across omnichannel touchpoints.
• Identify process gaps, define practical solutions and drive implementation with speed and accountability.
• Act as the subject-matter expert for in-store omnichannel operations and inform technology and product decisions.
• Translate operational requirements into clear product requirements while working with product, engineering, QA, data and architecture teams.
• Define and prioritize the omnichannel product backlog, balancing customer impact, colleague experience and commercial value.
• Use Power BI, vendor dashboards and raw data to measure performance, test hypotheses and guide product improvements.
• Lead cross-functional delivery and communicate product vision and progress to senior stakeholders.

Requirements & Qualifications

• 10+ years of retail experience across stores and central-office environments.
• Proven experience delivering technology-driven solutions through the full product lifecycle.
• Strong communication and stakeholder-management skills, including senior and C-suite engagement.
• Demonstrated ability to own delivery, manage priorities and ship products at pace.
• Practical, AI-native approach with experience using AI coding assistants or similar tools to prototype and automate workflows.
• Strong data literacy across dashboards, APIs and raw data sources.
• Ability to influence teams without direct authority and work effectively across business and technology functions.

Employment Details

• Company: Landmark Group
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Retail, E-commerce and Digital Businesses
• Application: Apply through the supplied LinkedIn job posting