Team Leader – Vendor Operations

The Team Leader, Vendor Operations guides a team responsible for helping vendors maintain accurate information, follow operational requirements and deliver reliable marketplace performance. The role combines daily workload management, issue escalation, vendor communication and process improvement. The team leader should support timely resolution of recurring problems while ensuring consistent service quality and useful communication with internal stakeholders.

Key Responsibilities

• Allocate daily work, monitor queues and ensure vendor requests or operational tasks are handled within agreed timelines.
• Track team productivity, quality and issue-resolution measures, identifying bottlenecks and coaching team members.
• Coordinate with vendors and internal functions to resolve catalogue, availability, onboarding or process-related issues.
• Review recurring problems and recommend process changes, knowledge resources or clearer operating instructions.
• Maintain accurate team reports, support escalations and ensure smooth handovers across shifts or workstreams.

Requirements and Qualifications

• Have experience in operations, vendor support, e-commerce, customer service or team coordination.
• Demonstrate the ability to guide colleagues, set priorities and handle escalations professionally.
• Be comfortable using spreadsheets and operational systems to monitor workload and performance.
• Communicate clearly, follow standard procedures and remain organised under changing business demands.

Skills and Competencies

• Queue and workload management, vendor communication, quality monitoring, reporting and process improvement.
• Leadership, service orientation, prioritisation, problem-solving and follow-through.

Employment Details

The team leader should balance speed with accuracy and ensure that vendors receive consistent, actionable information. Clear documentation makes recurring issues easier to resolve and helps the team scale. Exact vendor portfolio, team size, working schedule and performance targets should be confirmed during recruitment.

Accurate handovers, timely escalation and complete operating records are important when several teams share responsibility for a service outcome. The role holder should keep stakeholders informed and follow actions through to closure.