Information Technology Support Manager

Job Overview

Landmark Group is hiring an Information Technology Support Manager in Dubai. The position supports the technology environment of a large omnichannel retail and hospitality organisation and is intended for an IT support professional who can lead service delivery and coordinate technology support activities across business operations.

Key Responsibilities

• Lead IT support operations and ensure business users receive timely and effective technology assistance.
• Coordinate incident, request and problem management activities.
• Work with internal technology teams and vendors to resolve operational issues.
• Support reliable technology services across retail, corporate and business environments.
• Monitor service performance, recurring issues and support requirements.
• Maintain effective communication with business stakeholders and escalate critical incidents appropriately.
• Contribute to service improvement, standardisation and operational documentation.
• Support technology initiatives and changes that affect business users.

Requirements

• Relevant experience in IT support or IT service management.
• Experience managing support teams, vendors or operational technology services.
• Strong troubleshooting, incident management and stakeholder coordination skills.
• Customer-focused approach and ability to work in a fast-paced environment.
• Good understanding of enterprise IT support practices.

About Landmark Group

Landmark Group is a Dubai-headquartered retail and hospitality group with brands spanning retail, hospitality, food and leisure across multiple international markets.

Candidate Profile & Role Expectations

This position is focused on maintaining dependable technology support for a large, multi-brand organisation. The manager must balance day-to-day service delivery with incident resolution, stakeholder communication, vendor coordination and continuous improvement. A customer-focused approach is important because retail and corporate users depend on technology services for daily operations. The role also requires the ability to communicate clearly when incidents affect business activity.

Job Details

• Company: Landmark Group
• Location: Dubai, UAE
• Employment: Full-time

How to Apply

Candidates should review the responsibilities and requirements carefully before applying. The position is based in Dubai, UAE, and the application should be submitted through the LinkedIn job link provided in the application field of this CSV. Applicants should ensure that their CV clearly reflects the experience, technical knowledge and transferable skills relevant to the position. Where the original listing does not state salary, qualification or experience details, those fields have been left as not specified rather than estimated.