Service Supervisor

Al Masaood Power is seeking a Service Supervisor in Abu Dhabi to lead workshop and field service operations for Volvo Penta products. The role oversees technical service work such as repair, assembly, installation, commissioning and customer support. The supervisor is responsible for developing the service team, coordinating job execution and maintaining service quality, operational efficiency and safety. The position also involves monitoring work progress, controlling job costs and inventory, maintaining documentation and communicating with customer representatives throughout service activities.

Key Responsibilities

• Lead, motivate, train and support service team members, promoting strong performance, productivity and professional standards.
• Coordinate workshop and field work for Volvo Penta products, including repair, assembly, diagnostics, testing and commissioning.
• Provide technical guidance on troubleshooting, dismantling, inspection and assessment of engine components.
• Oversee parts lists, quotations, job costing, work execution, job closure and work-in-progress inventory control.
• Maintain communication with customer representatives, respond to technical questions and monitor service quality.
• Prepare operational and technical reports, monitor productivity and identify opportunities to reduce repair time and improve processes.

Requirements and Qualifications

• Technical Diploma or equivalent qualification in Mechanical or Automotive Engineering is preferred.
• Strong experience in service operations, engine diagnostics and repair activities.
• Proven experience supervising workshop or field service teams.
• Substantial knowledge of Volvo Penta products; the role profile indicates approximately eight to ten years of product experience.
• Ability to manage customer-facing technical discussions and maintain safe, orderly work environments.

Skills and Work Approach

The supervisor must balance technical oversight with people management and operational control. Good planning and clear communication help the team complete work on schedule while protecting workmanship and customer satisfaction. The position also requires attention to site-access requirements, housekeeping, reporting and cost control across both in-house and field-service activities.