Warranty Administrator

Job Overview

Abu Dhabi Motors is hiring a Warranty Administrator to manage automotive warranty claims accurately and efficiently. The role ensures that claims are properly prepared, supported by the required repair information and submitted in line with manufacturer policies. The administrator works closely with service advisors, technicians and workshop foremen, maintains clear records and follows claims through to approval or resolution. Accuracy, timely processing and awareness of warranty rules are important to reduce financial risk and ensure the business receives appropriate claim credit.

Key Responsibilities

• Prepare, review and submit warranty claims to manufacturers, checking that the required documents, repair details and justifications are complete.
• Act as a contact point between the company and manufacturers on warranty coverage, approvals, queries and disputes.
• Maintain complete records of claims, repairs, replaced parts and manufacturer responses for audit and reporting purposes.
• Work with service advisors, technicians and workshop foremen to collect repair details, labor hours, photographs and supporting information.
• Check that warranty work follows manufacturer policies and support periodic audits by original equipment manufacturers.
• Explain warranty coverage and claim status to customers and coordinate with the service department to limit unnecessary delays.
• Track claim trends, approval rates and rejected claims, and prepare periodic reports with findings for management.
• Validate parts and labor entries against warranty rules before claims are submitted.

Requirements and Skills

• Understanding of automotive warranty processes, manufacturer policies and vehicle components.
• Familiarity with dealership or service-center systems such as SAP, Oracle or dealer management software.
• Strong data-entry, documentation and record-keeping skills.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Good customer focus, accountability, adaptability, collaboration and attention to detail.

Qualifications and Experience

• A high school certificate or diploma in Business Administration or a related field is specified. The preferred experience is at least 1–2 years in warranty administration within the automotive industry.

Employment Details

Company: Abu Dhabi Motors - BMW Group. Location: Rabdan Street, Abu Dhabi, United Arab Emirates. The position supports the automotive service department and manufacturer warranty processes.