Store Supervisor – Qassim

Job Overview

The Store Supervisor supports the Store Manager in delivering commercial results and a consistent adidas customer experience. The role is active on the sales floor and helps the team connect with customers, understand their needs and present products confidently. It combines daily store operations with team coordination, coaching and control of service, stock and visual standards. The supervisor helps translate store targets into clear team priorities and maintains an environment that is safe, organized and aligned with brand expectations.

Key Responsibilities

• Review sales results and store KPIs, identify improvement opportunities and agree actions with the Store Manager and.
• Lead by example on the sales floor, delivering the expected Connect, Engage and Inspire service behaviours and.
• Coordinate daily team coverage and task allocation so customer service, replenishment and operational priorities are maintained.
• Support hiring, onboarding, training, coaching and feedback, encouraging a positive team culture and individual development.
• Maintain visual merchandising, in-store communications and product presentation in line with brand and seasonal guidelines.
• Oversee stock handling, timely processing of deliveries, accurate point-of-sale activity and effective inventory control.
• Follow cash, safety, loss-prevention, legal and internal policies, maintaining a clean, appealing and productive store environment.
• Support omnichannel services and use customer and competitor insights to improve store execution and consumer experience.

Requirements and Qualifications

• At least 18 months of work experience in sport, fashion, customer service or another commercially.
• At least 12 months of supervisory, team-leader or comparable responsibility for coordinating colleagues and daily.
• Intermediate numeracy and literacy, with the ability to understand sales information, stock records and store.
• Strong verbal communication and the confidence to guide colleagues, assist customers and raise operational issues.

Skills and Competencies

The supervisor should be customer focused, dependable and comfortable taking ownership during busy trading periods. Good communication, teamwork, organization and sound judgement are important. The role calls for a hands-on approach, an interest in sport and retail, the ability to motivate others and a willingness to learn digital and omnichannel processes.