Service Hub Specialist

Candidates should be comfortable working in a fast-paced environment, adapting to changing priorities and taking ownership of assigned outcomes.

This role provides centralized service support across multiple branches, helping standardize and improve the handling of customer requests and operational services. The specialist acts as a key coordination point between branches, service teams and other departments. The successful candidate will contribute to dependable banking operations, protect service quality and help the business achieve its objectives while maintaining appropriate controls. This is a full-time opportunity based in Abu Dhabi, United Arab Emirates.

Key Responsibilities

• Coordinate centralized services for multiple branches and maintain accurate processing.
• Handle service requests such as early settlement and relationship-exit requirements.
• Act as a point of contact for customer inquiries and service escalations.
• Track daily and monthly activity, performance and customer feedback.
• Identify bottlenecks and support service-improvement initiatives with cross-functional teams.

Requirements

• Bachelor's degree in business administration, finance or a related field is preferred.
• 2–3 years of banking experience, preferably customer service or operations.
• Proficiency in banking systems and service platforms.
• Strong communication, problem-solving and customer-escalation skills.
• Good knowledge of UAE banking practices, regulations and retail products.

Skills

Service delivery, customer inquiries, banking operations, service requests, issue resolution, reporting, banking systems, process improvement.

Work Environment

The role involves working with internal teams and customers in a structured banking environment where accuracy, confidentiality and timely execution are essential. The successful candidate should be comfortable handling multiple priorities, following documented procedures and escalating issues when necessary. A proactive approach to service improvement, strong teamwork and a commitment to professional standards will help ensure consistent results and positive outcomes for customers and the business.

Employment Details

• Company: ADIB - Abu Dhabi Islamic Bank
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: Any