Customer Relationship Officer (UAE Nationals)

The Customer Relationship Officer helps customers understand banking products and services and supports them with their everyday financial needs. The position combines customer guidance with the identification of appropriate cross-selling opportunities. The officer is expected to meet assigned financial targets while providing a helpful and professional service, ensuring that customer interactions support both customer goals and the bank’s business objectives. The role requires balancing customer service with business goals. A successful officer should listen before recommending products, provide clear information and ensure that customers understand the options discussed. Accurate follow-up and good coordination help create a consistent experience across customer interactions.

Key Responsibilities

• Understand customer needs and provide information about relevant banking products and services.
• Guide customers through routine banking questions and explain suitable options in clear language.
• Identify opportunities to introduce additional products when they are relevant to the customer.
• Build positive relationships through professional communication and consistent customer support.
• Work towards individual business targets while maintaining a customer-focused approach.
• Coordinate with relevant colleagues when a request requires specialist advice or additional processing.
• Follow internal policies and appropriate standards when discussing financial products and customer information.

Qualifications and Requirements

• UAE National status is an explicit eligibility condition.
• A required degree or minimum experience period is not specified.
• The role is listed at entry level and focuses on customer guidance and product awareness.

Skills and Competencies

• Clear verbal communication and customer engagement.
• Ability to understand customer needs and explain financial products.
• Sales awareness, reliability and a service-oriented approach.

Employment Details

Dubai, United Arab Emirates. UAE National eligibility applies.