Case Manager – IVF

The Case Manager – IVF helps coordinate the patient journey through fertility assessment, treatment planning, scheduled procedures and follow-up. The role is a key link between patients and the multidisciplinary fertility team, ensuring that information and administrative steps are organised and patients understand what happens next. Sensitive communication, confidentiality and reliable coordination are important throughout treatment. Coordinate patient appointments, treatment milestones and administrative needs across the IVF care journey.

Key Responsibilities

• Coordinate appointments, investigations, treatment milestones and follow-up with the fertility team.
• Help patients understand administrative steps and provide clear, empathetic non-clinical guidance within role boundaries.
• Coordinate information between clinicians, nurses, laboratory colleagues and administrative teams.
• Maintain accurate patient records and ensure required documents and scheduling information are complete.
• Follow confidentiality, data-protection and patient-experience procedures, escalating medical questions to qualified clinical staff.

Requirements and Qualifications

• A relevant healthcare, nursing, life-sciences or healthcare-administration qualification is appropriate for an IVF coordination role.
• Experience in patient coordination, fertility services or a clinical administrative setting is valuable.
• Exact credentials and any professional licensing requirements should match the role’s published criteria.

Skills and Competencies

• Patient navigation, coordination and clear communication.
• Medical terminology, record accuracy and confidentiality.
• Empathy, attention to detail and effective teamwork in a sensitive care setting.

Work Setting

This position is based in Dubai, United Arab Emirates, at Bourn Hall Dubai, and involves regular coordination with the relevant clinical, administrative or operational colleagues. The successful candidate should follow approved procedures, protect confidential information, maintain complete records and communicate concerns through the appropriate reporting channels. Patient-facing employees are expected to show respect, cultural awareness and a service-focused approach; specialist and management employees must also support quality, governance and ongoing professional development. The position’s exact duties, licence requirements and any additional eligibility criteria should align with the requirements published for this specific vacancy.