Client Services Ambassador – Emirati

The Client Services Ambassador supports patient administration and service quality by managing appointment scheduling, registration, insurance-related tasks and billing. The role helps ensure that patients receive clear information and a professional experience throughout their visit. It requires accuracy, courteous communication and the ability to work with electronic systems while protecting patient data and following hospital policies. Manage patient registration, appointment scheduling, insurance processes and service enquiries.

Key Responsibilities

• Manage patient appointment scheduling and registration accurately and efficiently.
• Support medical insurance processes and complete related documentation in line with established procedures.
• Handle billing and cash-up processes carefully, following financial controls and escalation procedures.
• Respond to enquiries, explain administrative steps and help improve the quality of patient service.
• Use hospital information systems and maintain accurate records while respecting confidentiality and patient rights.

Requirements and Qualifications

• Completed secondary school education (Grade 12) is essential.
• A tertiary diploma or bachelor’s degree in medical science, finance or accounting is desirable.
• The indexed listing specifies 2–3 years of customer-service experience, preferably in healthcare; eligible UAE Nationals are targeted.

Skills and Competencies

• Computer literacy and MS Office, CRM software and hospital information systems.
• Medical insurance terminology, medical terminology, numerical literacy and billing accuracy.
• Patient scheduling, registration, communication and customer-service orientation.

Work Setting

This position is based in Dubai, United Arab Emirates, at Mediclinic Welcare Hospital, and involves regular coordination with the relevant clinical, administrative or operational colleagues. The successful candidate should follow approved procedures, protect confidential information, maintain complete records and communicate concerns through the appropriate reporting channels. Patient-facing employees are expected to show respect, cultural awareness and a service-focused approach; specialist and management employees must also support quality, governance and ongoing professional development. The position’s exact duties, licence requirements and any additional eligibility criteria should align with the requirements published for this specific vacancy.