Assistant Club Lounge Manager

The Assistant Club Lounge Manager supports all day-to-day Club Lounge operations at Emirates Palace Mandarin Oriental, Abu Dhabi. The role combines service leadership, VIP and long-stay guest recognition, team training, food and beverage oversight, guest-feedback management and operational coordination while maintaining luxury standards across the lounge.

Key Responsibilities

• Oversee daily Club Lounge operations, staffing and service workflows.
• Supervise colleague performance, punctuality, grooming and professional behaviour.
• Train, coach and develop lounge colleagues through structured learning and mentoring.
• Ensure compliance with hotel policies and local safety, security and hygiene requirements.
• Support guest-room allocation and personally welcome VIP and long-stay guests.
• Maintain accurate guest-history records and ensure guest preferences are recognized.
• Oversee food and beverage service, supply management, cleanliness and table setup.
• Conduct daily briefings, assign side work and monitor operational consistency.
• Coordinate special requests, event timing, billing instructions and décor requirements.
• Engage with lounge guests, resolve concerns and monitor satisfaction.
• Maintain records of feedback, service performance and training activity.

Candidate Profile

• Minimum 2 years of experience in Front Office, Club Lounge or Food & Beverage within a luxury property.
• Resort experience is a plus.
• Strong interpersonal, leadership and communication skills.
• Proficiency in PMS, MS Office and guest-history databases.
• Fluent English required; German and French are assets and other languages are preferred.

Additional Role Information

• Department: Rooms Division
• Reports to: Club Lounge Manager

Employment Details

• Company: Mandarin Oriental Hotel Group
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Application: Apply through the original vacancy link provided in this listing.

This full-time opportunity is suited to candidates who can combine technical or operational expertise with dependable communication, attention to detail and a strong customer or business focus. The successful candidate will be expected to work collaboratively, follow company procedures, maintain professional standards and contribute to continuous improvement. Applicants should review the source vacancy carefully and ensure that their CV clearly reflects the experience, qualifications and skills requested for the position.