IT Support Specialist – Emirati

Provide first-line technology support through the service desk or onsite teams, helping colleagues resolve technical issues efficiently and with minimal disruption. The role combines troubleshooting, service management, documentation and escalation within an enterprise healthcare environment.

Key Responsibilities

• Receive, diagnose and classify technology requests using structured troubleshooting techniques.
• Identify appropriate solutions and provide clear guidance to users across supported systems and devices.
• Escalate unresolved incidents to specialist support teams within agreed service levels.
• Maintain accurate incident records, resolutions and service documentation in the ITSM platform.
• Deliver professional customer support while following security, access and service-management procedures.

Requirements

• Education: Bachelor's degree in Computer Science/ICT or equivalent; ITIL Foundation preferred
• Experience: At least 1 year in an ICT support service environment
• Professional approach: Strong communication, patient focus, teamwork, accurate documentation and commitment to applicable UAE healthcare standards.

Key Skills

• Technical troubleshooting
• IT service management
• Incident handling
• User support
• ITIL practices

What You Will Contribute

You will contribute to a safe, efficient and patient-focused environment by applying sound professional judgement, following established procedures and communicating effectively with colleagues. The role offers an opportunity to work alongside experienced healthcare professionals, support continuous improvement and contribute to service quality. Candidates should be comfortable working in a structured clinical environment, adapting to changing priorities and maintaining confidentiality when handling patient, operational or business information.

Employment Details

• Company: Mediclinic
• Facility: Mediclinic Corporate Office Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time

Candidate Profile

The successful candidate should be dependable, professionally presented and committed to delivering high-quality service. Attention to detail, respect for patients, effective communication and the ability to work constructively with multidisciplinary teams are important. Applicants should ensure that their education, experience, registration or licensing status meets the requirements applicable to the position and UAE healthcare regulations.