Resort Assistant Manager

Four Seasons Resort Dubai at Jumeirah Beach is seeking a Resort Assistant Manager to support front-office operations and help ensure a consistent, high-quality guest experience. The role includes coaching colleagues, handling guest concerns, coordinating with other departments and keeping daily operations aligned with service expectations. The successful candidate will balance visible guest engagement with operational planning, cost awareness and team development.

Key Responsibilities

• Train, evaluate, motivate and coach front-office colleagues to support service standards and daily operating plans.
• Remain visible during operations, recognize good performance and respond to guest complaints, concerns and special requests.
• Coordinate with other departments through operational meetings and day-to-day communication.
• Support control of labour and operating costs through scheduling, purchasing, inventory and cash-control practices.
• Observe the condition of front-office facilities and equipment, raising repair or improvement needs.
• Help maintain accurate processes for arrivals, departures, reservations and guest-service follow-up.

Requirements and Qualifications

• Proven front-office experience in a hotel, resort or luxury hospitality environment.
• Experience leading, supervising or coaching a team and supporting consistent performance.
• Sound understanding of check-in and check-out procedures, reservations and property-management systems.
• Strong guest-service, complaint-handling and problem-solving capabilities.
• Excellent communication in English; Arabic is an advantage, as is familiarity with luxury-service standards such as Forbes or LQA.

Skills and Competencies

Core strengths include This role requires calm leadership, operational judgment and the ability to set priorities while staying accessible to guests and colleagues. Strong organization, clear handovers, awareness of costs and the confidence to resolve service issues are important for maintaining smooth front-office operations.. Accuracy, clear communication, teamwork and consistent adherence to operating procedures are also important.

Employment Details

Full-time position at Four Seasons Resort Dubai at Jumeirah Beach. Published benefits include tax-free salary, service charge and tips, full-board accommodation, work transportation, medical and life insurance, annual and home leave, end-of-service benefits, leisure facilities and global career-development opportunities. Schedule: Five days per week, 48 working hours.