Hostess

The Hostess creates a welcoming first impression and helps guests move smoothly through the arrival and seating process. The role combines greeting, guest communication, coordination with service teams, and support for the overall dining or lounge experience. A professional manner, good organisation, and the ability to remain calm during busy periods are essential.

The hostess should communicate clearly with guests and colleagues, manage requests courteously, and relay relevant information to the service team. The role also requires awareness of guest flow, reservations or seating arrangements where applicable, and the standards expected in a professional hospitality environment.

Key Responsibilities

• Welcome guests politely and provide clear information about seating and service arrangements.
• Coordinate guest flow with service staff and relevant outlet colleagues.
• Respond to questions and requests professionally and refer complex issues to a supervisor.
• Support reservation, arrival, and waiting-list processes where used by the outlet.
• Maintain a tidy reception or host area and follow presentation standards.
• Communicate guest feedback, special requests, and service issues to the responsible team.

Requirements and Qualifications

• Guest-service or hospitality experience is beneficial.
• Candidates should demonstrate a professional, welcoming manner and strong communication skills.
• Ability to work in a customer-facing environment and manage busy periods is important.
• Applicants should bring relevant guest-service ability and be comfortable working in a customer-facing environment.

Skills and Competencies

• Customer service and interpersonal communication
• Professional presentation and courtesy
• Organisation and attention to detail
• Team coordination and situational awareness

Employment Details

This vacancy is based in Dubai, United Arab Emirates. The role works within Emirates Flight Catering’s operating environment and follows applicable workplace, quality, safety, and confidentiality procedures. The position calls for dependable attendance, clear communication, accurate records, and a professional approach to colleagues, customers, and service partners. Applicants should ensure that their background matches the role-specific criteria before submitting an application.