Guest Service Agent – Hotel Indigo Dubai Downtown

Hotel Indigo Dubai Downtown is looking for a Guest Service Agent who enjoys welcoming people and creating a positive first impression. The role supports the daily front-office operation, helping guests with arrival and departure procedures, room access, payments and questions about their stay. A friendly and confident manner is important, as each interaction contributes to the guest’s overall experience.

The position combines practical front-desk administration with personal guest service. The agent needs to respond quickly to requests, remain composed during busy periods and coordinate with colleagues across the property. Working relationships with Housekeeping and Engineering are particularly important when a guest request involves room readiness, maintenance or another operational matter.

Key Responsibilities

• Welcome arriving guests and support efficient check-in, check-out, room-key and payment procedures.
• Provide clear information about hotel services and respond to questions about the property and nearby attractions.
• Listen to guest concerns, resolve routine issues and seek assistance when a matter requires escalation.
• Coordinate with Housekeeping, Engineering and other departments to follow up on guest requests.
• Maintain accurate front-office records and handle guest information and payments with care.
• Stay attentive and organised while managing several enquiries and service tasks during busy periods.
• Deliver a warm, individual welcome and help guests feel recognised throughout their stay.

Requirements and Qualifications

• A friendly, confident personality and genuine interest in guest-facing hospitality work.
• Previous front-desk or customer-facing experience is beneficial, although no specific number of years is stated.
• Experience with Opera PMS is an advantage.
• Fluent English is required; additional language skills are a plus.
• Flexibility to work rotating shifts and remain calm while managing competing priorities.

Skills

Guest relations, communication, problem-solving, payment handling, front-office administration, attention to detail and teamwork are important.

Employment Details

Location: Dubai, United Arab Emirates. Property: Hotel Indigo Dubai Downtown. Employer: IHG Hotels & Resorts. The role is based at Hotel Indigo Dubai Downtown in Business Bay. The vacancy mentions a salary and benefits package but does not provide a salary figure.