Customer Relationship Officer

Candidates should be comfortable working in a fast-paced environment, adapting to changing priorities and taking ownership of assigned outcomes.

This branch role supports customers across deposit accounts, finance products and covered cards while helping the branch deliver sales and service targets. The position combines customer assistance, documentation, product promotion, operational controls and coordination with branch management. The successful candidate will contribute to dependable banking operations, protect service quality and help the business achieve its objectives while maintaining appropriate controls. This is a full-time opportunity based in Dubai, United Arab Emirates.

Key Responsibilities

• Handle deposit-account inquiries, openings, closures and documentation.
• Support finance and covered-card applications, approvals and customer-file maintenance.
• Promote relevant banking products through responsible sales and cross-selling.
• Assist with staff coordination, training and branch service activities.
• Support budget tracking, audit responses, process improvements and operational compliance.

Requirements

• Knowledge of retail banking products, credit and operational procedures.
• Understanding of UAE banking practices and Central Bank regulations.
• Customer-service, sales, training and management-information skills.
• Strong attention to documentation, controls and service standards.
• Ability to support branch targets and continuous improvement.

Skills

Deposit accounts, finance applications, KYC, customer service, retail banking products, sales, cross-selling, Central Bank regulations, MIS.

Work Environment

The role involves working with internal teams and customers in a structured banking environment where accuracy, confidentiality and timely execution are essential. The successful candidate should be comfortable handling multiple priorities, following documented procedures and escalating issues when necessary. A proactive approach to service improvement, strong teamwork and a commitment to professional standards will help ensure consistent results and positive outcomes for customers and the business.

Employment Details

• Company: ADIB - Abu Dhabi Islamic Bank
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: Any