CE – Resident Engineer – Abu Dhabi
Job role insights
Date posted
October 23, 2026
Hiring location
Abu Dhabi UAE
Career level
Mid
Qualification
Relevant Technical Qualification
Quantity
1 person
Gender
Any
Description
The Resident Engineer provides technical support at a customer location in Abu Dhabi, helping keep installed equipment and systems available and performing as expected. The role involves responding to service requests, preventive maintenance, troubleshooting, and coordination with remote or central support teams. A strong customer-service approach, accurate service records, and safe, methodical technical work are central to the position.
Key Responsibilities
- Provide on-site technical assistance for installed customer equipment and respond to reported faults within agreed service levels.
- Diagnose problems, perform routine checks, and complete approved repair or maintenance activities.
- Carry out preventive maintenance and monitor system condition to reduce repeat failures and service disruption.
- Escalate complex issues to specialist teams and provide clear observations, error details, and troubleshooting steps.
- Maintain service logs, equipment records, spare-parts information, and customer sign-off documentation.
- Explain service findings and operational recommendations to customer contacts in a clear and professional manner.
- Follow customer site rules, safety requirements, data-security practices, and company service procedures.
Requirements and Qualifications
- A relevant technical qualification in engineering, electronics, IT, or a related discipline is useful.
- Hands-on technical support, maintenance, or equipment troubleshooting experience is advantageous.
- Ability to work independently at a customer site and manage service requests professionally.
- Good customer communication and accurate technical reporting skills.
- Willingness to learn product-specific diagnostic tools and follow structured support processes.
Skills
- Customer service and calm issue handling.
- Logical fault isolation and methodical maintenance.
- Accurate documentation and clear escalation.
- Reliability, time management, and care for customer equipment.
Employment Details
- Company: Canon EMEA
- Location: Abu Dhabi, United Arab Emirates
- Employment Type: Full Time
Skills
select-type
Full Time
Interested in this job?
44 days left to apply
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