Martech Lead/ Manager

Job Overview

Landmark Group is looking for a Martech Lead/Manager in Dubai to define and drive the organisation's Martech, Customer Intelligence and Customer Engagement agenda. The role sits at the intersection of CRM, Product, Engineering, Data, Analytics, E-commerce and Commercial functions.

Key Responsibilities

• Define and drive Martech, Customer Intelligence and Customer Engagement strategy.
• Lead the evolution and optimisation of the Martech ecosystem across CRM, CDP, analytics, automation, tracking and personalisation.
• Translate business and customer objectives into scalable technical and operational solutions.
• Drive Customer 360, segmentation, loyalty, lifecycle management and retention initiatives.
• Coordinate with Product, Engineering, Data, Analytics, E-commerce and Commercial teams.
• Evaluate and enable technology capabilities that improve customer experiences and measurable business outcomes.
• Support automation and AI-enabled customer engagement opportunities.
• Influence senior stakeholders and manage cross-functional initiatives in a fast-paced retail or digital environment.

Requirements

• Strong Martech, CRM, customer data or digital engagement experience.
• Strategic thinking combined with operational execution.
• Experience working across CRM, CDP, analytics, automation or personalisation technologies.
• Strong stakeholder influence and cross-functional collaboration skills.
• Commercial understanding of customer engagement and retention.
• Proactive approach and ability to manage complex initiatives.

Candidate Profile & Role Expectations

The role is designed for a leader who can connect customer strategy with technology execution. Martech initiatives often span multiple platforms and teams, so the successful candidate will need to align business priorities, customer data, technology capabilities and operational processes. The position also places emphasis on Customer 360, segmentation, loyalty and lifecycle initiatives, with opportunities to use automation and AI-enabled capabilities to improve customer engagement.

Job Details

• Company: Landmark Group
• Location: Dubai, UAE
• Employment: Full-time

How to Apply

Candidates should review the responsibilities and requirements carefully before applying. The position is based in Dubai, UAE, and the application should be submitted through the LinkedIn job link provided in the application field of this CSV. Applicants should ensure that their CV clearly reflects the experience, technical knowledge and transferable skills relevant to the position. Where the original listing does not state salary, qualification or experience details, those fields have been left as not specified rather than estimated.