Product Manager – Mobile & Digital Apps

The Product Manager – Mobile & Digital Apps owns product strategy, roadmap, delivery and performance for customer-facing mobile applications. Reporting to the Senior Product Manager, Digital, the role manages the product lifecycle from discovery and prioritisation through launch and optimisation. It works closely with technology, UX, analytics and business stakeholders to deliver useful, reliable and data-informed mobile experiences that improve customer engagement, satisfaction and commercial results.

Key Responsibilities

• Define and execute the product vision, strategy and roadmap for the airline’s mobile applications.
• Own product discovery, prioritisation, delivery, launch and continuous optimisation.
• Collaborate with UX, engineering, architecture and business teams to develop intuitive, scalable and high-performing app experiences.
• Manage Agile delivery priorities, dependencies, risks and release planning.
• Use customer research, analytics, market trends and competitor benchmarking to inform decisions.
• Track adoption, engagement, product KPIs and customer feedback to identify improvements.
• Manage third-party vendors and technology partners to support successful delivery and operational performance.
• Represent the customer perspective while balancing user needs, business outcomes and technical constraints.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field.
• At least seven years of product-management experience, including five or more years managing mobile apps at scale.
• Proven success launching and growing customer-facing apps across iOS and Android.
• Strong understanding of mobile ecosystems, customer journeys, app analytics, mobile UX and experimentation.
• Experience with native iOS/Android and/or cross-platform technologies such as Flutter or React Native.
• Airline or travel-industry experience is required; experience with SAFe, Scrum and Agile delivery is expected.

Key Skills

Product strategy, roadmaps, mobile application delivery, analytics, customer experience, Agile planning, vendor management and stakeholder influence.

Employment Details

• Company: Etihad
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time