Customer Experience Specialist, Sales – Abu Dhabi

Help prospective customers understand vehicle and energy products while delivering a welcoming, helpful experience at the Abu Dhabi location. The Customer Experience Specialist supports the sales journey by engaging visitors, understanding their interests, answering questions and identifying customers who may be ready to take the next step. The role is suited to a service-minded and organised individual who can explain technical product features in straightforward language, maintain accurate customer information and work with sales and delivery colleagues to ensure smooth follow-up.

Key Responsibilities

• Welcome customers, understand their interests and provide clear information about available vehicles and related energy products.
• Qualify enquiries by asking relevant questions and identifying customer needs, preferences and purchase timelines.
• Create and maintain an organised lead pipeline and record accurate customer information in the CRM system.
• Explain product features and value propositions in a simple, engaging way and respond professionally to questions or objections.
• Encourage suitable customers to arrange test drives or continue discussions with the sales team.
• Coordinate with sales, delivery and other departments to ensure that customer enquiries are passed to the right person and followed up.
• Support events and customer engagement activities, representing the business in a professional manner.
• Manage several customer interactions and administrative tasks while maintaining service quality.

Requirements and Experience

• Excellent interpersonal skills and the ability to build rapport with different types of customers.
• Strong customer-service orientation and confidence communicating product information.
• Good organisation and attention to detail when recording leads and updating CRM information.
• Ability to work in a fast-paced environment, prioritise competing requests and remain professional.
• Flexibility to work evenings or weekends when needed and a valid GCC driving licence.

Qualifications

• No specific degree or minimum number of years of experience is stated. Customer-facing, sales-support or hospitality experience can be relevant.

Skills and Competencies

• Customer engagement and active listening.
• Lead qualification, CRM administration and follow-up.
• Product explanation and objection handling.
• Organisation, teamwork and service recovery.

Additional Information

This is a full-time position based in Abu Dhabi. The role includes direct customer interaction and may require evening or weekend availability.