Manager – Aftersales

The Manager - Aftersales oversees service-related operations after a product or vehicle has been sold. The role focuses on customer satisfaction, service quality, operational efficiency and commercial performance. Coordinating workshops, parts, warranty or customer-support processes helps create a dependable ownership experience.

Key Responsibilities

• Set priorities for aftersales operations in line with customer and business objectives.
• Monitor service performance, customer feedback, workflow and relevant commercial indicators.
• Coordinate with service, parts, warranty and customer-facing teams to resolve recurring issues.
• Review processes and resources to improve service turnaround and customer communication.
• Support team development, reporting and compliance with established service policies.

Requirements and Qualifications

Candidates should have experience in aftersales, service operations or a related customer-facing technical environment. Leadership, commercial awareness and the ability to balance service standards with operational performance are important.

Skills and Competencies

• Aftersales operations and service planning.
• Customer satisfaction and issue resolution.
• Performance reporting and process improvement.
• Cross-functional leadership and communication.

Work Approach

Review customer feedback alongside operational data, identify root causes and assign follow-up owners. Communicate changes clearly so teams understand both the service objective and the expected practice.

Performance Expectations

Success means customers receive consistent support, service issues are addressed and performance is understood through reliable indicators. Improve processes while protecting quality, safety and approved commitments.

Employment Details

This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.

Daily Priorities

In the Manager - Aftersales role, careful preparation, dependable attendance and attention to the details of each assignment make a difference. Keep relevant records up to date, communicate respectfully with colleagues and raise issues before they affect service, quality or safety. Adapt to changing priorities while following approved procedures and the direction of the responsible supervisor.