Assistant Manager – People Services

The Assistant Manager - People Services supports employee-facing HR operations and helps ensure people processes are delivered consistently. The role may include coordinating requests, maintaining records, supporting policy administration and monitoring service timelines. Confidentiality, accuracy and respectful communication are essential.

Key Responsibilities

• Coordinate employee or manager requests through the appropriate people-services process.
• Maintain accurate employee records and support documentation related to HR transactions.
• Monitor open cases, timelines and service levels and follow up with relevant teams.
• Help apply HR procedures consistently and escalate complex or sensitive matters appropriately.
• Review recurring service issues and support process improvements or employee guidance.

Requirements and Qualifications

Candidates should have relevant HR operations or people-services experience and strong organization skills. Discretion, careful record keeping and clear communication with employees and managers are important. Knowledge of HR systems is helpful.

Skills and Competencies

• HR process coordination and case tracking.
• Employee communication and service orientation.
• Confidential data handling and accuracy.
• Policy awareness and continuous improvement.

Work Approach

Confirm the applicable policy before giving guidance, protect records and communicate next steps plainly. Track open cases through closure and share improvements without exposing personal employee information.

Performance Expectations

Good performance means employees receive clear guidance, transactions are completed accurately and sensitive information is protected. Follow policy consistently and ensure unresolved issues reach the appropriate specialist.

Employment Details

This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.

Role Priorities

Prioritize people services and hr operations, keep the work area and records organized, and communicate clearly with colleagues. Follow approved procedures, flag unexpected issues early and confirm that assigned tasks meet the expected quality and safety requirements before handover.