Account Manager – Aviation Partner Solutions

Manage aviation partner accounts by combining commercial ownership, client engagement, operational coordination and workforce planning to deliver reliable service and sustained account growth. This full-time opportunity is based in the UAE and is suited to a professional who can combine strong functional knowledge with dependable execution, communication and customer focus.

Key Responsibilities

• Maintain, retain and expand revenue across assigned aviation contracts and identify new business opportunities.
• Act as the primary link between clients and the dedicated operations team, ensuring accurate information and consistent communication.
• Monitor contract commercials, service performance, billing, collections, SLAs and KPIs and escalate variations appropriately.
• Prepare periodic performance reports using operational data to support financial and service reviews.
• Conduct client meetings and site visits, address service issues and plan for changing demand, peaks and troughs.
• Coordinate recruitment, payroll, finance, transport, accommodation, demand planning and HR stakeholders to support service delivery.
• Manage site-based operations staff through meetings, coaching, performance monitoring, training and issue resolution.
• Plan staff mobilization, encourage continuous improvement and introduce practical changes that strengthen efficiency, engagement and service quality.

Requirements

• 5-7 years in a similar aviation/staffing industry; bachelor degree in finance or related field; financial acumen preferred; IATA or IOSH advantageous.
• Strong communication, coordination and problem-solving abilities with the confidence to work with colleagues, clients and cross-functional stakeholders.
• Good working knowledge of Microsoft Office and the ability to prepare accurate reports, records and operational updates.
• Ability to prioritize multiple tasks, meet deadlines and maintain high standards in a fast-paced service environment.

The successful candidate should be comfortable working in a fast-moving aviation environment where client expectations, workforce requirements and operational priorities can change quickly and require coordinated action.

Employment Details

• Company: Transguard Group
• Location: Dubai, UAE
• Employment Type: Full Time
• Industry: Business Support, Outsourcing, Facilities Management & Aviation