Account Manager I

The account manager maintains customer relationships and helps ensure that agreed products or services deliver expected value. The role coordinates customer requests, monitors account health, identifies opportunities to grow the relationship and works with internal stakeholders to address concerns promptly. This position is part of account management and client success and contributes to reliable, professional day-to-day delivery. The successful candidate will follow established procedures, maintain accurate information and work collaboratively with colleagues to achieve agreed standards.

Key Responsibilities

The main responsibilities include the following:

• Maintain regular contact with assigned customers and understand their goals, needs and operational concerns.
• Coordinate service requests, issue resolution and internal follow-up across relevant departments.
• Review account activity, customer feedback and performance indicators to identify retention risks or growth opportunities.
• Prepare account updates, forecasts, meeting notes and action plans.
• Support renewals, expansion opportunities and a consistent customer experience from onboarding onward.

A practical understanding of the function, sound prioritisation and timely escalation will help protect quality, safety, cost and customer commitments.

Requirements and Qualifications

• Experience in account management, customer success, sales or service operations is beneficial.
• A relevant business or communications qualification is useful but may vary by account portfolio.
• Candidates should be comfortable using customer-management tools, spreadsheets and presentation materials.
• Strong follow-up, relationship skills and an ownership mindset are important.

Candidates should show relevant experience, learn local procedures quickly and meet any required statutory or professional standards.

Skills and Competencies

Successful account management combines listening, organisation, problem-solving, commercial awareness and cross-functional coordination. The ability to communicate clearly during both routine check-ins and service issues helps maintain trust and long-term customer value.

Employment Details

Employer: Careem. Work location: Dubai, UAE. Employment terms, working schedule, compensation and benefits should be confirmed with the employer during recruitment.