Reservations Agent – Arabic Speaker – Marriott Al Forsan

The Reservations Agent - Arabic Speaker - Marriott Al Forsan position is designed for a team member who can contribute reliably to the hotel’s daily operation. The Reservations Agent manages booking enquiries and supports guests through the reservation process. This role requires clear communication in Arabic and other relevant languages, accurate booking information and a careful approach to rates, room availability, special requests and customer records. This opening is listed for Abu Dhabi, United Arab Emirates. The work is associated with the Al Forsan property in Abu Dhabi.

Key Responsibilities

• Respond to telephone, email and other reservation enquiries in a timely and courteous manner.
• Explain room options, availability, rates, booking terms and relevant property information to prospective guests.
• Enter, update and confirm reservations accurately, recording preferences and special requests.
• Check reservation details and rates, following approved procedures when changes or exceptions are needed.
• Coordinate with front office, sales and other departments to ensure booking information is shared correctly.
• Handle amendments, cancellations and guest questions with care and clear communication.
• Maintain confidentiality and accurate records across all reservation transactions.

Requirements and Qualifications

• Arabic-speaking ability is required by the position title.
• Experience in reservations, customer service or hotel operations is relevant.
• Candidates should have good communication, data-entry accuracy and attention to detail.
• A professional telephone manner and the ability to manage multiple enquiries are important.

Skills

• Hotel Reservations
• Arabic Communication
• Booking Systems
• Guest Queries
• Rate Accuracy
• Data Entry

Employment Details

This opening is listed for Abu Dhabi, United Arab Emirates. The work is associated with the Al Forsan property in Abu Dhabi. The position is on-site and full-time. Compensation, benefits and other property-specific terms depend on the vacancy conditions. Candidates should review the live vacancy for current conditions and any property-specific instructions before submitting an application.