Guest Experience Supervisor

The Guest Experience Supervisor position is designed for a team member who can contribute reliably to the hotel’s daily operation. The Guest Experience Supervisor supports a smooth arrival, stay and departure by overseeing front-desk transactions and guest requests. The position focuses on accurate registration, payment and billing, helpful information, service recovery and maintaining a professional guest-facing environment. This opening is listed for Dubai, United Arab Emirates. The successful candidate will work with hotel colleagues to maintain service, safety and operational standards.

Key Responsibilities

• Process check-ins and check-outs, confirming guest identity, payment details, room assignments and key issuance.
• Set up guest accounts accurately and verify room rates, billing details and any recorded exceptions.
• Complete cashiering, closing reports, shift logs and other required front-office documentation.
• Provide directions, property information and assistance with guest requests, involving the right team when needed.
• Resolve service issues politely and follow up to ensure the guest receives a clear response.
• Communicate shift handovers, unusual cases and operational updates to front-office colleagues.
• Protect guest information and follow hotel procedures for payments, access and data handling.

Requirements and Qualifications

• Front-office or guest-service experience is relevant to this operational supervisory role.
• Accurate record keeping, basic numerical skills and confidence using hotel systems are important.
• Candidates should communicate clearly and remain courteous when resolving concerns during busy periods.
• A team-oriented approach and consistent attention to guest privacy and hotel procedures are expected.

Skills

• Front Office
• Guest Check-in
• Billing Accuracy
• Reservation Systems
• Guest Recovery
• Cashiering

Employment Details

This opening is listed for Dubai, United Arab Emirates. The successful candidate will work with hotel colleagues to maintain service, safety and operational standards. The position is on-site and full-time. Compensation, benefits and other property-specific terms depend on the vacancy conditions. Candidates should review the live vacancy for current conditions and any property-specific instructions before submitting an application.