Universal Banker ( UAE National )

Provide a broad range of branch banking services while building trusted relationships with customers and supporting account opening, servicing, transactions and product referrals. This position is suited to a professional who can combine sound judgement, customer or stakeholder focus and disciplined execution in a regulated banking environment.

Role Context

This role contributes to a professional banking environment where accuracy, responsible decision-making, customer focus and effective collaboration are essential. The position offers the opportunity to work with experienced teams, support business priorities and contribute to sustainable service and operational outcomes.

Key Responsibilities

• Handle day-to-day customer enquiries, account servicing and branch transactions accurately and professionally.
• Support account opening, KYC checks, documentation and customer profile updates in line with internal controls.
• Identify customer needs and introduce suitable deposit, card, lending and digital banking solutions.
• Build positive relationships with customers and contribute to service quality, branch productivity and acquisition targets.
• Resolve routine service issues and coordinate with specialist teams when requests require additional support.
• Maintain accurate records, protect customer information and follow operational, risk and compliance procedures.
• Support branch campaigns, sales activities and digital adoption initiatives.

Requirements

• Bachelor’s degree in finance, business, economics or a related discipline.
• Customer-service orientation with strong communication and interpersonal skills.
• Basic understanding of retail banking products, KYC requirements and branch operations.
• Ability to work accurately under pressure and meet service and sales objectives.

What You’ll Bring

The successful candidate should demonstrate professionalism, ownership, clear communication and a practical approach to solving problems. Strong collaboration skills and the ability to manage priorities are important, along with respect for confidentiality, controls and service standards. Candidates should be comfortable working with multiple stakeholders and using data, documentation and business information to support sound decisions. A proactive attitude, willingness to learn and commitment to delivering dependable results will be valued in the role.

Employment Details

• Company: Commercial Bank of Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Experience: 1 - 3 Years