Senior Key Account Manager (Mandarin Speaker)

RAKBANK is seeking a Senior Key Account Manager (Mandarin Speaker) for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.

Job Overview

The Senior Key Account Manager maintains strategic customer relationships, identifies growth opportunities and coordinates delivery across relevant internal teams. The role focuses on long-term account value, customer satisfaction, commercial performance and clear communication with key stakeholders.

Key Responsibilities

• Maintain relationships with priority accounts and understand their objectives, needs and expectations.
• Develop account plans that identify opportunities, risks, service needs and expansion priorities.
• Coordinate proposals, service delivery, issue resolution and follow-up across internal departments.
• Monitor account performance, customer feedback, revenue opportunities and agreed service measures.
• Negotiate commercial terms within approved limits and maintain accurate account information.
• Anticipate customer issues and work proactively to protect retention and long-term account value.

Requirements and Qualifications

• Experience in key-account management, B2B sales, relationship management or financial services is relevant.
• Mandarin-language capability is important to the language requirement in this role title.
• Candidates should be comfortable engaging senior customers, preparing account plans and managing complex requests.
• Commercial judgement, coordination and follow-through are important.

Skills

The role benefits from relationship strategy, negotiation, presentation, customer insight and problem resolution. Strong organisation and clear cross-team communication help ensure commitments are realistic and consistently delivered.

Employment Details

Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.