Reservations Assistant – Crowne Plaza Dubai Marina

Crowne Plaza Dubai Marina is looking for a Reservations Assistant to help manage room bookings and support the hotel’s occupancy and revenue objectives. The role handles reservations received through external booking channels, responds to guest questions and records important stay information accurately. A careful and service-focused approach helps ensure that each booking is clear, complete and ready for the guest’s arrival.

The Reservations Assistant works with hotel rates, room categories and availability information, while coordinating with the Sales team when future booking patterns indicate potential business. The role also requires close attention to guest correspondence, special requests, pending reservations and relevant visa information. Accuracy and timely follow-up are important in a fast-moving reservations environment.

Key Responsibilities

• Download and process bookings received through external reservation systems and enter reservation details accurately.
• Answer enquiries about hotel facilities, services, operating hours and attractions in the surrounding area.
• Record VIP preferences and special requests and make sure the relevant teams receive the information.
• Maintain current knowledge of room types, rates, the hotel product and its main competitors.
• Review guest correspondence before arrival and ensure all relevant details are collected and documented.
• Monitor no-show records, pending reservations and the booking outlook for the following two weeks.
• Share relevant future sales leads with the Sales team and apply the hotel’s rate-management procedures.
• Check pending or expiring visa information where follow-up is required for an upcoming stay.

Requirements and Qualifications

• 1–2 years of progressive experience in the same role at a four- or five-star city hotel in Dubai.
• Confidence in handling reservation platforms and revenue-generating booking channels.
• Strong organisational skills, accuracy and the ability to meet deadlines in a changing work environment.
• A cooperative team approach, good interpersonal skills and the ability to work independently when required.
• Flexibility to adapt to changing priorities and business needs.

Skills

Reservation processing, hotel product knowledge, rate structures, revenue awareness, guest correspondence, organisation and teamwork are central to the role.

Employment Details

Location: Dubai, United Arab Emirates. Property: Crowne Plaza Dubai Marina. Employer: IHG Hotels & Resorts. This is a reservations position at Crowne Plaza Dubai Marina. The job details refer to a competitive salary and benefits but do not publish a salary amount.