Manager – Operational Excellence & Change Delivery

Drive operational excellence and organisation-wide change projects within a banking services environment. The position focuses on improving performance through structured project delivery, Lean Six Sigma methods, measurable outcomes and the sustained adoption of better processes. It requires collaboration across senior management and cross-functional teams, with projects managed from initial scope definition through implementation and post-delivery review.

Key Responsibilities

• Identify performance-improvement opportunities, define project scope and deliverables, and secure stakeholder alignment around objectives that support business priorities.
• Build detailed project plans, timelines, milestones, documentation and governance routines, then manage delivery against approved budgets and agreed schedules.
• Apply Operational Excellence and Lean Six Sigma methods to large-scale change initiatives and coach employees in relevant improvement practices.
• Define and monitor project KPIs, review performance against baseline measures and market benchmarks, and ensure gains are sustained after implementation.
• Prepare progress reports and presentations, manage scope changes and dependencies, address emerging risks, and keep project teams and stakeholders informed.

Requirements and Qualifications

• At least 7 years of project-management experience, preferably in financial services.
• Bachelor’s degree; an MBA or other master’s degree is an advantage.
• Lean Six Sigma Black Belt certification is required by the advertised criteria.
• Strong knowledge of finance and banking regulatory implications, with the ability to manage complex cross-functional projects.

Skills and Competencies

Relevant skills include Operational Excellence, Lean Six Sigma, Project Management, Change Delivery, KPI Tracking, Stakeholder Management, Process Improvement, Reporting.

Employment Details

Full-time position based in Abu Dhabi, UAE.

Role Expectations

The role calls for organised project leadership, strong communication and the ability to coach others through change. Progress is demonstrated through completed milestones, clear reporting, improved KPIs and practical solutions that continue to perform after project closure. Clear documentation and regular stakeholder communication help maintain accountability, support smooth handovers and ensure decisions are understood by relevant teams.