Senior Relationship Manager

Abu Dhabi Commercial Bank is seeking a Senior Relationship Manager in Al Ain to develop and manage valuable customer relationships. The role focuses on identifying business opportunities, understanding client needs and connecting customers with suitable bank services while supporting revenue, retention and portfolio quality. The successful candidate will combine commercial initiative with disciplined follow-through and sound risk awareness.

Key Responsibilities

• Develop relationships with existing and prospective customers, maintaining regular contact and understanding changing financial needs.
• Identify relevant sales opportunities and coordinate with product teams to present suitable banking solutions.
• Monitor portfolio performance and follow up on service matters, overdue actions or emerging customer risks.
• Prepare relationship plans and updates that help prioritise customer activity and support business targets.
• Maintain complete client records and ensure onboarding, review and transaction documentation follows required procedures.
• Collaborate with internal teams to resolve issues efficiently and deliver a consistent customer experience.

Requirements and Qualifications

• Bring substantial relationship-management or client-facing banking experience relevant to the assigned customer segment.
• Demonstrate an ability to grow a portfolio responsibly while maintaining customer trust and service quality.
• Show commercial judgement, negotiation ability and careful adherence to banking controls.
• Use sound judgement, keep records accurate and follow relevant policies, confidentiality expectations and internal controls.
• Relevant education, technical training or equivalent practical experience in the field is beneficial; any mandatory credential should be confirmed before applying.

Skills

• Client Portfolio, Customer Acquisition, Cross-Selling, Financial Needs Analysis and related practical methods relevant to the position.
• Clear written and verbal communication with colleagues, customers and other stakeholders.
• Organisation, careful documentation and the ability to manage priorities and deadlines.
• A collaborative approach to problem-solving, continuous improvement and responsible decision-making.

Employment Details

• Company: Abu Dhabi Commercial Bank
• Location: Al Ain, UAE
• Employment Type: Full Time
• Function: Relationship Management

Application

Applicants can review the role details and submit their application through the online application page.