Relationship Officer – uBank (UAE Nationals-Shift Based role)

This shift-based position is for UAE Nationals and supports customers using the Bank’s digital banking services. The Relationship Officer helps customers with account and service enquiries, guides them through available banking channels and coordinates issue resolution. The role requires a customer-focused approach, accuracy and the flexibility to work according to operational shift requirements.

Success in this position depends on accurate work, sound judgement, timely follow-up and clear communication with colleagues and stakeholders. Issues should be escalated through the appropriate channels.

Key Responsibilities

• Respond to customer enquiries and provide clear information about digital banking products, services and processes.
• Assist customers with account-related requests and guide them through the appropriate self-service or support channels.
• Coordinate service issues with operations and technical teams, following requests through to resolution.
• Maintain accurate records of customer interactions and follow required verification and security procedures.
• Meet service standards and work assigned shifts while supporting a consistent customer experience.

Requirements and Qualifications

• The position is reserved for UAE Nationals and operates on a shift basis.
• Customer service, banking support or contact centre experience is beneficial.
• Ability to communicate clearly, handle customer information responsibly and resolve routine enquiries.
• Strong listening, problem-solving, teamwork and time-management skills are important.

Academic background: Relevant education or customer service training is suitable; exact degree requirements are not stated in the available details.

Relevant experience: Relevant customer service or banking support experience.

Skills

• Digital banking
• customer service
• account support
• problem-solving
• communication
• shift work

Employment Details

This is a full time opportunity with Abu Dhabi Commercial Bank in Dubai, United Arab Emirates. The successful candidate must follow internal policies, protect confidential information and maintain professional service standards. Compensation and benefits can be confirmed during recruitment.