Contact Centre Agent – Tamooha (UAE National Only)

Provide reliable operational and customer support through contact-centre and related service activities. The Contact Centre Agent supports banking business groups by completing assigned processing tasks, identifying appropriate cross-selling opportunities and maintaining consistent service standards. The role requires accurate execution of procedures, good coordination with internal teams and vendors, and awareness of operational risk controls. This opportunity is specifically restricted to UAE nationals and requires a relevant degree and previous work experience.

Key Responsibilities

• Complete processing and cross-selling activities that support the bank’s business groups and customer-service objectives.
• Follow approved policies, procedures, standard operating procedures and instructions when handling each task.
• Maintain consistent and accurate work quality while meeting expected service standards and operational timelines.
• Build effective working relationships with internal departments and external vendors to exchange information and resolve queries.
• Identify operational risk issues and follow the controls established under the organisation’s risk and incident-management framework.
• Assist with the preparation of performance metrics, operational updates and project information for relevant stakeholders.
• Handle internal and external customer interactions professionally and apply the required service standards.
• Manage assigned responsibilities responsibly and contribute to team performance and continuous improvement.

Requirements and Experience

• Applicants must be UAE nationals, as stated in the role title.
• A minimum of three years of experience is required.
• Candidates should be able to follow structured banking processes and maintain accuracy when handling operational tasks.
• Strong communication, teamwork and customer-service skills are important.
• The role requires care with operational risk, confidentiality and compliance with internal procedures.

Qualifications

• A bachelor’s degree in a related field is required.

Skills and Competencies

• Customer service and contact-centre support.
• Banking processing and cross-selling.
• Operational risk awareness and procedure compliance.
• Communication, teamwork and accurate reporting.

Additional Information

This is a full-time opportunity based in Al Ain and is open to UAE nationals only. The role supports service delivery across banking business groups.