Senior Relationship Manager

Manage and develop private-banking relationships with high-net-worth customers, delivering responsive banking support and helping clients access suitable investment, borrowing and wealth-planning solutions. The role focuses on acquiring new customers, strengthening existing relationships and identifying opportunities to provide a broader range of products and services. The Relationship Manager is expected to understand each client’s needs, coordinate with internal specialists and maintain high service and risk standards. The page also identifies the opportunity as UAE National only, so applicants should meet that nationality requirement.

Key Responsibilities

• Lead new-to-bank client acquisition activity and contribute to assigned relationship and profitability targets.
• Manage day-to-day banking relationships and provide responsive service that meets or exceeds client expectations.
• Understand client concerns and coordinate timely resolution with the relevant internal teams.
• Review customer feedback and identify opportunities for suitable wealth-management or banking solutions.
• Work with internal product specialists to source investment, borrowing and other bespoke solutions.
• Identify cross-selling opportunities and coordinate with colleagues to provide relevant products and services.
• Maintain high standards of transaction accuracy, documentation and risk management while following applicable policies.
• Build a strong understanding of clients’ financial needs and support a consistent, personalised service experience.

Requirements and Experience

• At least seven years of experience in a commercial or universal banking environment, in a client-facing relationship role serving high-net-worth customers.
• Experience handling client transactions across business areas and managing complex customer requirements is important.
• The role is indicated as UAE National only; applicants must meet the stated national eligibility.
• Strong client acquisition, service and networking skills are required.
• Ability to use fact-based analysis to influence stakeholders and support suitable product recommendations is important.

Qualifications

• A bachelor’s degree in Finance, Economics or a related discipline is required.
• Participation in an Associate Wealth Manager programme is listed as relevant experience or an advantage.

Skills and Competencies

• High-net-worth relationship management.
• Client acquisition, retention and cross-selling.
• Wealth and banking product coordination.
• Communication, stakeholder networking and risk awareness.

Additional Information

This is a full-time private-banking opportunity based in Al Ain. The job details identify the role as UAE National only. Benefits may include insurance, paid leave, employee finance offers and learning opportunities, subject to eligibility.