IT Analyst (UAE National)
Description
RAKBANK is seeking a IT Analyst (UAE National) for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.
Job Overview
The IT Analyst supports day-to-day technology services by responding to incidents, helping users, maintaining systems and coordinating fixes with specialist teams. The role is important to reliable operations, secure access and timely resolution of user-facing technology issues.
Key Responsibilities
- Receive, record, categorise and resolve support requests within the agreed service process.
- Diagnose hardware, software, access, connectivity or application issues and escalate complex cases.
- Help maintain user accounts, device configurations, service records and basic system documentation.
- Follow security, access-management, data-handling and change-control procedures.
- Communicate incident progress and practical workarounds clearly to users and relevant teams.
- Identify repeated service issues and contribute ideas to improve support quality and prevent recurrence.
Requirements and Qualifications
- A relevant IT, computer science or technical background is suitable for the work.
- Familiarity with end-user support, troubleshooting, ticketing, access controls and common business applications is useful.
- Candidates should demonstrate patience, careful documentation, prioritisation and a service-oriented approach.
- The IT Analyst vacancy marked UAE National is intended for eligible UAE Nationals.
Skills
Good communication, logical diagnosis, confidentiality, follow-through and the ability to explain technical issues in simple language are important. The role also benefits from a willingness to learn new tools and processes.
Eligibility note: The IT Analyst vacancy is marked for UAE Nationals.
Employment Details
Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.
Country
UAE
select-type
Full Time
Interested in this job?
45 days left to apply
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